Frequent site outages

Frequent site outages - What's causing them? - Messages

#1 Posted: 10/18/2022 1:41:49 PM
Daniel Jackson

Daniel Jackson

1 likes in 17 posts.

Group: User

I've noticed that no one else has reported this publicly. It happens quite often. I try to access the Smath Studio website, and I get timeouts. Also, my name often turns yellow in the program (top-right corner by the Minimize/Maximize/Close button) at the exact same time, and I can't update plugins, showing that it's on your end. What's causing it to go down? It happens more in the morning and early afternoon (my local time) than in the evening.
1 users liked this post
Jason McCool 2/24/2026 4:01:51 PM
#2 Posted: 10/18/2022 1:47:05 PM
Stefano Delfiore

Stefano Delfiore

1 likes in 6 posts.

Group: User

I can say that in Italy I never experienced problem like yours
#3 Posted: 10/18/2022 4:36:47 PM
Arie

Arie

94 likes in 285 posts.

Group: User

Wrote

I've noticed that no one else has reported this publicly. It happens quite often. I try to access the Smath Studio website, and I get timeouts. Also, my name often turns yellow in the program (top-right corner by the Minimize/Maximize/Close button) at the exact same time, and I can't update plugins, showing that it's on your end. What's causing it to go down? It happens more in the morning and early afternoon (my local time) than in the evening.



I am in US as well. I can't say that I've had this issue. Perhaps issue with your ISP or DNS?
Feel free to join the SMath Studio Users Discord Channel: https://discord.gg/PayZpJW
#4 Posted: 10/18/2022 4:52:24 PM
Jean Giraud

Jean Giraud

983 likes in 6,866 posts.

Group: User

Up there, Smath Forum works charmingly well.
#5 Posted: 10/18/2022 6:47:15 PM
overlord

overlord

585 likes in 1,355 posts.

Group: Moderator

Sometimes, not often but very rarely, I come across this too.
However, I think problem is not SMath server. I suspect my ISP.
#6 Posted: 10/19/2022 9:25:52 AM
Davide Carpi

Davide Carpi

1,436 likes in 2,915 posts.

Group: Moderator

When it happens you can check if it is a site problem with external services like this.

If the site is up for the others then you can try to catch where is the issue with a "tracert smath.com" in a command prompt.
If you like my plugins please consider to support the program buying a license; for personal contributions to me: paypal.me/dcprojects
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sergio 10/19/2022 10:50:00 AM
#7 Posted: 2/24/2026 4:07:34 PM
Jason McCool

Jason McCool

0 likes in 2 posts.

Group: User

Wrote

I've noticed that no one else has reported this publicly. It happens quite often. I try to access the Smath Studio website, and I get timeouts. Also, my name often turns yellow in the program (top-right corner by the Minimize/Maximize/Close button) at the exact same time, and I can't update plugins, showing that it's on your end. What's causing it to go down? It happens more in the morning and early afternoon (my local time) than in the evening.


Yes, I have often seen the same behavior ever since the move from a free beta program to a paid program. It's been quite frustrating since I would normally expect more problems and instability issues from a free beta program than one I'm being asked to pay for now. I've done offline activation for the last year so that instability on the server end doesn't affect my use anymore.
Jason McCool, Cool Country Engineering, AR, USA
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